Business and people capability specialist areas where I can partner with you
Communication capability: verbal, non-verbal and written / building rapport and relationships / perception / active listening/ diverse audiences and situations.
Changing mindset and behaviour: personal transformation / personality assessments and mindset development / moving ‘stuck’ behaviour.
Change and Transformation: individuals/ groups/ leading change / culture and organisational change / values.
Coaching
Conflict Resolution: all aspects.
Courageous (or challenging) conversation: managing conflict and challenging situations and people.
Creating high performing teams and groups
Culture change and development
Customer service and intimacy: managing challenging customers / contact centre development / sales.
Diversity: human rights, bullying / harassment, unconscious bias.
Facilitation Skills: meeting / groups / events / mediation / challenging situations.
Facilitating Learning: Train-the-Trainer.
Giving effective developmental feedback
Influencing and networking skills / personal impact
Leadership Development: Executive to front line supervisor (the full range of topics).
Mentoring
Personal Productivity / Effectiveness: focusing on the right things / efficiency – time management (plus meetings).
Presentation Skills: high-low level/ small-large groups.
Problem-solving and decision making
Resilience and Stress Management (including wellness)